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Delivery Information

Delivery Information

All products are shipped discreetly in a brown box with absolutely no indication as to the contents. All goods that are dispatched are sent by a recorded insured service. This means goods will not be left on the door step or with neighbors. Goods are dispatched by the choice you select during checkout. Free delivery on orders overs over £30 (Free delivery is by Royal Mail Tracked 48)


UK

Royal Mail Tracked 48: Delivery normally takes 2-5 days. If you are not in when the parcel arrives they will keep the package at their local depot for 7 days enabling you to pick it up. After 7 days the parcel then returns to us. 

Royal Mail Tracked 24: Delivery normally takes 1-2 days. If you are not in when the parcel arrives they will keep the package at their local depot for 7 days enabling you to pick it up. After 7 days the parcel then returns to us.

DPD Express: Delivery is next day (mon-Fri) if the order is place before 2pm.

Royal Mail Overnight: Delivery is by 1pm the next day (Mon-Fri) if the order is placed before 2pm.


Europe & Rest of the World

Europe: Goods are dispatched by Royal Mail Recorded delivery if the parcel weighs less than 2kg. If over 2kg, then goods may be split or sent by courier. Delivery normally takes 5-7 days.

Rest of World: Goods are dispatched by Royal Mail Recorded delivery if the parcel weighs less than 2kg. If over 2kg, then goods may be split or sent by courier. Delivery takes normally 7-10 days.

BFPO (British Forces Post Office): Goods are dispatched by Royal Mail Recorded delivery. Delivery normally takes 3-5 days.



Returns Information

Return or exchange an item - our 100% money back guarantee

If you are not completely satisfied with your purchase, simply return the item to us in its original condition within 14 days of receipt. Returned items should be unused and must be returned in original packaging with any enclosed documentation. We will issue a full refund on receipt, excluding the original delivery charge. Alternatively, if preferred, we will exchange the item.

Please note: Goods will only be accepted for return if they are dispatched within 14 days of delivery, unless we have notified you otherwise. The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods. The cost of returning the item to us is your responsibility. Delivery charges are only refundable where goods are faulty and a refund is made. Our Returns address is AdultSupplies.co.uk, PO BOX 228, Hitchin, Herts, SG4 0WW